Augment - About the company
Augment is a series A company based in San Francisco (United States), founded in 2016 by , and . It operates as a Provider of AI-powered customer experience solutions. Augment has raised $5M in funding from JAZZ Venture Partners and Silicon Valley Data Capital. The company has 1522 active competitors, including 240 funded and 92 that have exited. Its top competitors include companies like Twilio, Freshworks and Dialpad.
Company Details
Provider of AI-powered customer experience solutions. The company offers an AI engine that suggests responses to customer support queries, increasing agent productivity and customer satisfaction. This AI also proactively suggests relevant products to customers based on their behavior and interactions, driving new business opportunities. The system helps new support agents quickly reach peak performance, improving employee retention. The technology is designed to enhance agent performance, even during peak demand, by analyzing customer information to provide the best possible answers in real time.
- Website
- Social
- Email ID
- @augmenthq.com
Key Metrics
Founded Year
2016
Location
San Francisco, United States
Stage
Series A
Total Funding
in 1 round
Latest Funding Round
Investors
Ranked
230th among
Employee Count
as on Dec 31, 2017
Similar Companies
Twilio &
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Augment's funding and investors
Augment has raised a total funding of $5M over 1 round. Its latest funding round was a Series A round on Sep 11, 2017 for $5M. 2 investors participated in its latest round, lead by JAZZ Venture Partners and Silicon Valley Data Capital.
Augment has 3 institutional investors including JAZZ Venture Partners, Silicon Valley Data Capital and .
Here is the list of recent funding rounds of Augment:
Date of funding | Funding Amount | Round Name | Post money valuation | Revenue multiple | Investors |
|---|---|---|---|---|---|
Sep 11, 2017 | $5M | Series A | 9409874 | 1359044 |
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Augment's founders and board of directors
The founders of Augment are , and .
Here are the details of Augment's key team members:
- : Co-Founder & CEO of Augment and founder of .
- : Co-Founder & CTO of Augment and founder of .
- : Co-Founder of Augment.
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Augment's employee count trend
Augment has 9 employees as of Dec 17. Here is Augment's employee count trend over the years:
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Augment's Competitors and alternates
Top competitors of Augment include Twilio, Freshworks and Dialpad. Here is the list of Top 10 competitors of Augment, ranked by 秘密研究所 score:
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Overall Rank | Company Details | Short Description | Total Funding | Investors | 秘密研究所 Score |
|---|---|---|---|---|---|
1st |  Twilio 2008, San Francisco (United States), Public | Cloud based omnichannel communication and customer engagement platform | $240M | TeleSoft Partners, TDM Growth Partners听&补尘辫;听 | 83/100 |
2nd |  Freshworks 2010, San Mateo (United States), Public | Cloud-based business process management suite solutions | $499M | HTIF, WestBridge Capital听&补尘辫;听 | 78/100 |
3rd |  Dialpad 2011, San Ramon (United States), Series F | Cloud-based platform offering unified communication solutions | $476M | Polaris Partners, TriplePoint Capital听&补尘辫;听 | 77/100 |
4th |  Five9 2001, San Ramon (United States), Acquired | Provider of AI and cloud based contact center suite solutions | $84.1M | Herald Investment Management, Artiman听&补尘辫;听 | 76/100 |
5th |  Gupshup 2004, San Francisco (United States), Series F | AI powered customer engagement and support platform for businesses | $484M | Lead Edge Capital, ADS Ventures听&补尘辫;听 | 75/100 |
6th |  Observe.AI 2017, Redwood City (United States), Series C | Provider of AI-powered conversation intelligence and automation for contact centers | $213M | NGP Capital, Scale Venture Partners听&补尘辫;听 | 72/100 |
7th | LivePerson 1995, New York City (United States), Public | Cloud based conversational AI platform | - | 72/100 | |
8th |  Sprinklr 2009, New York City (United States), Public | Cloud based customer experience management software | $578M | Hellman & Friedman, HTIF听&补尘辫;听 | 70/100 |
9th | [24]7.ai 2000, San Jose (United States), Series A | Provider of AI-powered omnichannel customer experience management solutions | $22M | Sherpalo Ventures, Sequoia Capital听&补尘辫;听 | 66/100 |
10th |  Capacity 2017, St. Louis (United States), Series D | AI based information and data integration management solution | $86.5M | Foothill Ventures, TVC Capital听&补尘辫;听 | 64/100 |
230th |  2016, San Francisco (United States), Series A | Provider of AI-powered customer experience solutions | $5M | 30/100 |
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Augment's Investments and acquisitions
Augment has made no investments or acquisitions yet.
Reports related to Augment
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News related to Augment
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